Question 1

How quickly can you fix my motor failure?

Accepted Answer

In most cases, we can repair or replace a failed garage door motor the same day you call. Our service vehicles are fully stocked with common motor units and parts. For emergency situations, we offer a 2-hour response guarantee. If a special order part is needed, we'll provide a temporary solution to keep your door operational until the repair is complete.

Question 2

What causes motor failure in garage doors?

Accepted Answer

Garage door motor failure can be caused by several factors: age and normal wear (motors typically last 10-15 years), power surges, lack of maintenance, operating an unbalanced door (puts extra strain on the motor), stripped gears from forcing a stuck door, electrical issues, and extreme temperature fluctuations. Regular maintenance can prevent most motor failures.

Question 3

Do you offer financing for new industrial door installations?

Accepted Answer

Yes! We offer flexible financing options for commercial and industrial garage door installations. We partner with several financing companies to offer competitive rates and terms. Options include 0% interest for qualified buyers, low monthly payments, and quick approval. Contact us for a free quote and to discuss financing options for your project.

Question 4

How often should I have my garage door serviced?

Accepted Answer

We recommend annual maintenance for residential garage doors. Commercial doors with heavy use should be serviced every 6 months. Regular maintenance includes lubricating moving parts, checking spring tension, testing safety features, and inspecting hardware. This prevents breakdowns and extends the life of your door.

Question 5

What's included in your warranty?

Accepted Answer

All our work comes with a 1-year warranty on labor. Parts are covered by manufacturer warranties, which typically range from 1-5 years depending on the component. Premium doors and openers often include lifetime warranties on specific parts. We stand behind our work and will address any issues promptly.

Question 6

Can you match my existing garage door style?

Accepted Answer

Absolutely! We carry a wide range of styles, colors, and materials. If you're replacing a single panel or door in a multi-door garage, we can match the style and finish of your existing doors. We also offer custom solutions for unique architectural requirements.

Question 7

What areas do you serve?

Accepted Answer

We proudly serve Gold Bar, Index, Startup, Sultan, Monroe, Snohomish, Everett, Mill Creek, Bothell, Woodinville, Duvall, and surrounding communities in Washington State. Our technicians are locally based for fast response times throughout the region.

Question 8

Do you offer 24/7 emergency service?

Accepted Answer

Yes! We offer 24/7 emergency garage door service with a 2-hour response guarantee. Whether your spring breaks at midnight or your door won't close on a Sunday, our emergency technicians are ready to help. There are no extra charges for after-hours emergency calls.

Frequently Asked Questions

Related Resources

Still Have Questions?